Is the “Continental Lite” and “Shuttle by United” achieving their objective of matching Southwest’s price and service offering?

What is the Southwest business model and why is it so effective?

2. Is the “Continental Lite” and “Shuttle by United” achieving their objective of matching Southwest’s price and service offering?

 

3. Compile a comparative analysis of two competing airlines to Southwest with respect to service and price.

 

4. How might Southwest react to the changes discussed in the “Tuesday Meeting” (last couple of paragraphs of case)?