Explain how to follow up to assess customer satisfaction. Explain how to harness technology to enhance follow-up and buyer-seller relationships. Discuss how to take action to ensure customer satisfaction.

Sell 4, Ch. 9 Explain how to follow up to assess customer satisfaction.  Explain how to harness technology to enhance follow-up and buyer-seller relationships. Discuss how to take action to ensure customer satisfaction. Discuss how to maintain open, two-way communication. Discuss how to expand collaborative involvement.  Explain how to add value and enhance mutual opportunities.