1. Describe the programs quality improvement model.
2. Discuss with your interviewee procedures used to address quality assurance in the healthcare program.
3. Discuss what issues have impacted quality of services (e.g. economics, human error, technology, etc.)
4. Determine how accountability for quality assurance services is assessed.
5. What measures are in place to ensure that quality services are provided by employees of the program?
You may also want to include other themes that were presented in this module related to quality assurance and accountability. Please summarize how conducting this interview helped you understand the role of the healthcare manager in being responsible for the delivery of effective and efficient healthcare services.
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