Please reference ch. 13 (the conflict chapter) in your paper, length should be 2 to 3 pages double-spaced, and a hard-copy.
When you hear the word “conflict” it may elicit the idea of big, awful problems, but most people experience conflict in many small ways throughout their day. It’s a natural part of life, so if you can begin to view conflict not as bad, but as a challenge to overcome, you will see there are many opportunities for learning and personal growth pre- sented to you each day. It doesn’t take much to set people off with feelings of anger or even a fit of rage. It may be a person who cuts you off to take a parking space you were wait- ing for, or the person standing in line next to you at Starbucks who is having an obnoxiously loud conversation. Or it could be the person in front of you at the movie theater who is constantly texting on his phone, oblivious to the irritation of everyone around him. We have all experienced moments of anger as the result of inconsiderate behavior from others, even for the smallest of things. One morning when Mr. Laermer was reading a book while seated in the “quiet” car of a Manhattan commuter train, he couldn’t concentrate over the constant click, click, click of the man texting next to him so he kindly asked the man to turn off the clicking sound so they could both be happy. The man responded by jumping out of his seat shouting, “Is this what it’s now come to? People want you to type more gently?” After going off in an angry tirade for several minutes he said, “Who do you think you are? Do you really think you can tell me what to do?” The man replied with “Yes, that’s exactly right. Please turn the clicks off.” People nearby began clapping, and the angry man sat down, red faced and turned his phone off.Researchers at Duke University call these small injustices “unwritten laws of social behavior rules.” The lead author of a new study on this topic is Mark Leary, professor of psychology and neuroscience at Duke. Dr. Leary says these seemingly trivial behaviors make us feel personally violated because people are not “playing by the rules,” causing one or both people to feel they are treated unfairly or in a rude, selfish, or inconsiderate manner. 1 Conflict does not need to escalate into a stressful situation if you know how to deal with it. Managing conflict is a learned skill, and this chapter offers specific guidelines for effectively resolving a wide range of conflicts.
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