Chapter 9 Summary Operations Management Total Quality Management

Write a summary of Chapter 9 — total Quality Management, with emphasis on the costs associated with internal and external failure of items. The summary should be at least three pages long, double-spaced, Times New Roman font, and 12 point size.

Name of the textbook: Operations Management, 13 th Edition, by William J. Stevenson McGraw-Hill/Irwin, New York, NY, 2018.


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